Make or answer calls on behalf of a manager you support. It’s all recorded in your call history and stored in Exchange. Keep track of all your conversations in one place-from IMs and phone calls to impromptu and scheduled meetings. Just answer the next inbound call or place an outbound call, and your current call goes on hold automatically. Have multiple calls occurring at the same time. Easily place outbound calls by dialing the full phone number, or just click a name in Skype for Business or Outlook. Standard with the Skype for Business Cloud PBX are the following features:Ĭall answer / initiate (by name or number)Īnswer inbound calls with just one touch. What Is Included in Skype for Business Voice? But it’s always wise to investigate solutions upfront so you don’t have to clean up the mess when a service doesn’t meet your organization’s needs. What kind of support do end users need?Īs you can see from the partial list above, analyzing voice solutions is a big undertaking.Who is supporting the current phone system?.How are calls being routed in my organization?.Are they using a hard or soft phone for calls?.What calling services are they currently using?.What types of calls do these users make (international or domestic)?.Which employees use the existing voice solution?.So keeping their needs in mind will help guide you to the right decision. Any change to how employees work will cause some commotion. If your job is to pick the best voice solution for your organization, start by considering who the decision will affect most. I’ll cover the functionalities and key considerations in your decision process. This post will focus on Skype for Business voice - Office 365’s complete Cloud PBX phone system. If your organization requires advanced custom features that are not typical, expect a higher monthly fee. But as with any service, the more options you select, the more you’ll have to pay. Good VoIP providers will offer other fancy features as well. Still, there are some basic but universal services that any organization would want from its VOIP provider, such as: And with most telecom companies now offering some kind of VoIP service, narrowing your search can feel overwhelming. If you’re reading this article, you’ve undoubtedly been researching VoIP solutions. Is the Skype for Business voice solution (now Teams) right for your business? This question has no definitive answer because every organization’s needs differ. Looking for information on the Skype to Teams Upgrade?
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |